MAD GUIDEINDEPENDENT FIELD NOTES
Menu

HELP / CLIENT ACCESS

Login errors & recurring disconnects

MAD Guide editorial notes • Checked

There is no verified universal fix in the reports checked here. First separate an installation failure, a sign-in error and a disconnect after entering the lobby. The permissions-related recovery below is one Android player’s report, not an established iOS fix. [1]

Match your symptom to the report

SymptomDated evidenceWhat it supports
Freezing after agreeing to information collection19 October: 自信扯香水; 苏雪流年 replies with the same symptom.Two reported cases; no verified recovery in these comments.
Installation fails / “log in error”18 October: 春秋泪 / 紧张与羽毛.Different stages of failure. Record which screen you reach.
Lobby works briefly, then reconnects repeatedly17 October: 热情用万宝路 describes an iOS loop after roughly 8–10 seconds.An iOS report; not proof that an Android permission change will help.
Recovery after changing an app-list permission16 October: crazybird reports disabling access to installed-app information.One positive report. No measured success rate and no universal menu path.

Checks you can make without erasing progress

  1. Record the environment. Device/OS, store, game version, login method, server and exact message matter. Note whether the issue occurs before or after entering the lobby.
  2. Check the legitimate update route. Open the store you installed from and see whether it offers an update. An update note is not proof that your exact error was fixed.
  3. Review the relevant permission. If your Android client exposes permission to read installed-app information, the 16 October report concerns that permission. Record its original setting before any change; restore it if behavior worsens. Some systems do not offer an equivalent control.
  4. Keep account recovery intact. Do not clear data or uninstall a guest account merely because another player reported a network error.
  5. Send a precise report. Include the details above and the steps that reproduce the failure.

Contact the game’s support

The official Google Play listing gives Wemade Connect support · [email protected] (external, opens in a new tab). This is the game’s support address; our website contact cannot recover a game account. [2]

Send the error text and the point of failure. Do not send a password or login token. If testing a permission change, report the result as well as the original symptom.

What remains unverified

We have not reproduced these reports. Error 3980 appears in an older 13 October comment, but no confirmed fix was established. We also have no basis to say that all freezes, store restrictions and iOS disconnects have one cause. A report that did not solve your symptom is useful evidence of that limit.

IDENTIFY WHERE THE CLIENT STOPS: Installation — Store + device details; Sign-in — Exact message + login; Disconnect — Timing + client version
MAD Guide decision aid, based on the cited sources. An editorial diagram, not a game screenshot.

Sources & verification

  1. GameKee · installation article and player comments (external, opens in a new tab)

    Comments dated 16–19 October 2026 report freezes, installation/login errors, a recurring disconnect and one permission-related recovery. Shared page, different commenters; no success rate established.

  2. Google Play · Wemade Connect (external, opens in a new tab)

    Store identity, mobile availability and official support. Checked 23 October 2026.

Back to guide ↑